What information do we collect?

 We collect information from you when you respond to a survey, fill out a form or send us an email. When filling a form, you may be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.

We do not collect any personally identifiable information on visitors to our site without your permission. We may collect information on what pages you access or visit that may include number of visits, average time spent on the site and pages viewed to measure usage and improve the content of our site.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website and/or services
  • To send emails and text messages with requested information
  • To send periodic emails or text messages with company news, updates, related product or service information, etc.
  • Administer a survey

In the event that a customer disconnects their mobile phone or changes their mobile service company, it is their responsibility to register again to receive communications by text message from Cobalto. You can choose not to receive communications by text messages to your mobile phone by sending a text message with the word CANCEL to the number 1-888-267-8046. You will receive an additional text message confirming that your request has been received. Cobalto will not charge you if you choose not to receive messages ("cancel"). Charges for text message may apply depending on the plan you have with your mobile service company. Cobalto will not be responsible for additional service charges from your mobile service company. You can send the word HELP to the number 1-888-267-8046 to request help. For additional information, you can contact us at (787) 250-7124, Monday to Friday 9:00 am to 6:00 pm or via email at info@cobaltopr.com.

How do we protect your information?

 We use accepted best practices to protect confidential data. We comply with applicable laws and security standards. Our staff is trained and required to safeguard confidential data.

External auditors certified that Cobalto has rigorous processes and controls in place to protect customer data and for this reason is a provider that companies can trust. Cobalto obtained a SOC2 Type 1 Certification in the areas of security, confidentiality and privacy. 

Do we use cookies? Yes, for the purpose of analytics and digital advertising.

Do we disclose any information to outside parties?

 We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your written consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

If at any time you would like to stop receiving text messages (SMS), we include instructions to stop in our text messages.

Do Not Track

Some browsers offer the option to their users to select in their configuration the option of not being tracked ("do-not-track"). These browsers, in turn, transmit signals to the websites with which the browser communicates. To the extent that there is no uniformity in the industry regarding the use of this type of technology, at the moment Cobalto will not assign value or meaning to "do not track" signals and will not respond to them.

Children's Online Privacy Protection Act Compliance

 We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

About our Policy

 This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our privacy policy.

We may update or change this privacy policy at any time and such changes will become effective immediately unless otherwise stated. Our web site will state the date it was last updated and we encourage you to review our privacy policy whenever you use this web site.

If you have further questions related to our privacy policy, please contact us at (787) 250-7124 or info@cobaltopr.com.

 

Cobalt Consulting Group, Inc. DBA Cobalto. Created November 13, 2017