TWO-WAY SMS APP THAT GETS CUSTOMER FEEDBACK IN REAL-TIME
Automated two-way SMS surveys sent to your customers or prospects
Automated dashboard with campaign metrics and data downloads
Trigger rules escalate negative responses immediately to your customer service team
Runs on the Salesforce® platform with secure integration to SMS providers
Fully compliant SMS opt-in process
SMS surveys are IMMEDIATE, actionable and have higher response rates
- Giving feedback via SMS is easy, so surveys have higher response rates.
- They are immediate and provide a real-time pulse on your customer’s opinion via alerts and dashboards.
- Customer service team can be alerted to take fast action and recover bad service situations.
- Fully compliant SMS opt-in processes.
How our real-time surveys work
Cobalto helps you design the surveys and set them up. Surveybot runs on the Salesforce platform and so we assist you in setting up your Salesforce environment. Then, Surveybot works like this:
Use your customer data to send survey invitations via SMS or allow them to start surveys directly from their phones by texting a keyword.
Immediately deliver the next question after customer answers the previous one.
Results are analyzed in real-time and if criteria are met, escalation emails are sent to your team.
Feedback is tracked in automated dashboards immediately.
Custom surveys that fit your business process
- Net Promoter Score and overall satisfaction surveys
- On-boarding experience surveys
- Service delivery surveys
- Many more
Surveybot is a custom app built by Cobalto for the Salesforce platform. Cobalto’s experts install the app plug-in in your Salesforce product and configure the connection to the SMS provider. To setup the app, existing Salesforce customers do not require additional Salesforce products. If you are new to Salesforce, Cobalto can help you get started quickly.
End-to-End managed SMS survey solution
Faster implementation and ROI
Great for pilot campaigns and proofs of concept
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