TWO-WAY SMS APP THAT GETS CUSTOMER FEEDBACK IN REAL-TIME

Automated two-way SMS surveys sent to your customers or prospects

Automated dashboard with campaign metrics and data downloads

Trigger rules escalate negative responses immediately to your customer service team

Runs on the Salesforce® platform with secure integration to SMS providers

Fully compliant SMS opt-in process

SMS surveys are IMMEDIATE, actionable and have higher response rates

Giving feedback via SMS is easy, so surveys have higher response rates.
They are immediate and provide a real-time pulse on your customer’s opinion via alerts and dashboards.
Customer service team can be alerted to take fast action and recover bad service situations.
Fully compliant SMS opt-in processes.

How our real-time surveys work

Cobalto helps you design the surveys and set them up. Surveybot runs on the Salesforce platform and so we assist you in setting up your Salesforce environment. Then, Surveybot works like this:

Use your customer data to send survey invitations via SMS or allow them to start surveys directly from their phones by texting a keyword.

Immediately deliver the next question after customer answers the previous one.

Results are analyzed in real-time and if criteria are met, escalation emails are sent to your team.

Feedback is tracked in automated dashboards immediately.

Custom surveys that fit your business process

Net Promoter Score and overall satisfaction surveys
On-boarding experience surveys
Service delivery surveys
Many more

EASY SETUP

Surveybot is a custom app built by Cobalto for the Salesforce platform. Cobalto’s experts install the app plug-in in your Salesforce product and configure the connection to the SMS provider. To setup the app, existing Salesforce customers do not require additional Salesforce products. If you are new to Salesforce, Cobalto can help you get started quickly.