Engage customerS. get valuable feedback.
Send Email and SMS Campaigns from Salesforce Sales Cloud®
Connecting to your customers in a unified, consistent manner has never been easier. Multi-Channel Connector plugs in directly to Salesforce Sales Cloud and other Salesforce platform products.
- Triggered or scheduled email sends right from your Salesforce CRM
- Delivery tracking statistics integration
- Allows sending emails without worrying about volume limits
- Connect to trusted third party email providers like SendGrid®
- Fully compliant opt-in process
- One and two-way SMS, including surveys and SMS Bots (automated conversations with customers)
- Delivery and click tracking statistics integrated to Salesforce
- Escalate inbound SMS responses to enable your team to take action immediately
- Connect to third party well-known SMS providers like Twilio®
- Create online surveys in Survey Monkey® and invite customers via SMS or email
- Real-time integration of customers’ responses to survey questions
- Escalate survey responses to enable your team to take action immediately
- Survey results integrated with Salesforce for measuring and tracking in one single platform
Multi-Channel Connector is a custom app built by Cobalto for the Salesforce platform. Cobalto’s experts install the app plug-in in your Salesforce product and configure available connections to email, SMS and on-line survey providers. To setup the app, existing Salesforce platform customers do not require additional Salesforce products. If you are new to Salesforce, Cobalto can help you get started quickly.
End-to-End managed digital marketing solution.
Faster implementation and ROI.
Great for pilot campaigns and proofs of concept.
Support a customer-centric and omni-channel communication strategy by extending the capabilities of your Salesforce CRM. Create customer journeys across all channels while maintaining consistency and visibility. Take immediate action on satisfaction survey results. All channels and information are secured and comply with privacy best practices.
- Campaign and business rules setup
- Copy, artwork, and web design
- Reports and dashboard publishing
- Technical support and training
- Setup of Salesforce platform
- Assessment and choice of channels
- Setup of channel connectors (Email, SMS, or Surveys)
- Input feeds and/or API integration
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