Transform how your customer service teams interact with customers across every touchpoint with the AI powered Service Cloud Platform.
Boost customer satisfaction and deflect cases with self-service
Increase team productivity with
AI-powered
workflows and recommendations
Drive operational efficiency with real-time data and insights for supervisors
Deliver more personalized service from chat to messaging, voice and more
SERVICES
Discovery
Understand current state and recommend solutions
Discovery
Understand current state and recommend solutions.
CRM Setup
Achieve a 360-degree view with Contacts, Accounts
and Cases.
Integrations and API’s Connect Salesforce to data and almost any system including your cloud telephony software.
Service Processes – Configure Case Management, Omni-Channel functionality (Einstein Bots, WhatsApp, email, SMS), Knowledge Management, Self-Service, and AI-powered Productivity Features.
Development Create custom apps with Apex and other platform dev tools.
Reporting
Create custom metrics, reports and dashboards.
Administration
Configure Users, Security and enable new features
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